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    Frequently Asked Questions


    Q. I haven't received the temporary membership registration completion email

    A. You may have entered your email address incorrectly.
    The following is an example of an error.

    ・ Entering in full-width
    ・ Uppercase and lowercase letters are incorrect
    -Characters such as unnecessary spaces are included before and after

    Please check again to make sure there are no mistakes.

    Also, the junk e-mail settings may have an effect.
    If you have set up junk mail, please make sure that you can receive from the following domains.

    After confirming the settings, please complete the registration procedure again.

    Q. Please tell me the recommended environment

    ■ Windows
    CPU: Intel Core i5-4590 / AMD FX 8350 or above
    Memory: 8GB or more
    Windows 10
    Chrome latest version
    Firefox latest version
    Microsoft Edge latest version
    * The 3D venue conforms to the WebGL 2.0 standard, so it will not work with IE11.

    ■ Mac
    MacBook Pro 13 inch 2016 model or later
    CPU: Intel Core i5 or above
    Memory: 8GB or more
    MacOS 10.13 or later
    Chrome latest version
    Safari latest version